Map current processes, tools, roles, and KPIs. Identify constraints, handoff gaps, and compliance risks.
Author SOPs, RACI matrices, and templates. Define data taxonomy and operating thresholds.
Deploy workflows across your stack (Shopify/Amazon, WMS, CX, Finance). Train owners and roll out change.
Instrument KPIs, run retros, and refine SOPs. Automate repeatable work to compound efficiency.