We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at llcluminousstone@gmail.com. Please note that returns will need to be sent to the following address: llcluminousstone@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at llcluminousstone@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at llcluminousstone@gmail.com.

If you are ordering and joining the luminousstonellc.com , you have all the rights to know about our privacy and refund policy. You are also accepting these terms when you are ordering anything on our website and these terms & policies would redeem to be finalized in case there’s a conflict.

Refund: We do not offer any refund on our Course and Services . As this is a digital product, we consider it delivered once purchased and it cannot be refunded from that point onwards.

Sharability: Our courses are not shareable. If you share it with your friends or family members, you will be banned from our dashboard and will be removed from all our systems.

Multiple Device Usage: We only allow using one device for our courses. We recommend it to be a PC or a laptop but it can be any device you want. We will not allow any device change once one device is used to log in to the course.

Device change: We allow any device login.

Earnings Disclaimer: We don’t provide any guarantee of earnings in any of our courses. A lot of our students do very well after completing our courses, a lot of our students also fail. There’s no “income guarantee” with any of our products. 

Piracy Prevention: If you are found recording our courses, sharing, illegally distributing our courses, we will be taking legal actions against you according to the copyright law of the UK.

Success & Promotion: When you send us a video or post on our discord support or email us, you give us rights to use the materials on our marketing activities.

If you have any issues regarding any of the above terms, please email us within 24 hours of purchase. Once 24 hours have passed, we will not be able to alter anything for you.